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  • Essential Guide, Own The Phone Tips

The 5 Proven Word Tracks to Boost
Your Service Department’s CSI Score

Plus, the quick reference guide to put these word tracks into action!

The best Service Departments aren’t just responsive; they’re proactive. While inbound calls keep your team busy, it’s the outbound calls that leave a lasting impression. When you make outbound phone calls a consistent part of your customer experience, you’re not just following up; you’re building loyalty, creating trust, and turning routine service into repeat business. 

Is your team making the most out of outbound phone calls?  

This essential guide covers five powerful outbound calls your Service team should be making to elevate CSI scores and build stronger customer relationships. Each call includes natural word tracks for smooth conversations, plus this guide includes a quick-reference checklist to keep every call on track and effective.

Inside this guide you’ll find:

  • The five types of outbound calls needed to boost CSI scores
  • Word tracks to keep conversations confident and consistent
  • A checklist to help keep your team on track
  • Best practices for handling customer feedback

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You’re One Step Closer to Owning the Phone

Name *
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Are you a Car Wars Client? *
By supplying your email, you authorize Car Wars to update you about our services. You may unsubscribe at any time.

You’re One Step Closer to Owning the Phone

Name *
Role *
Dealership *
Phone Number *
Work email *
Are you a Car Wars Client? *
By supplying your email, you authorize Car Wars to update you about our services. You may unsubscribe at any time.