Read the 20th Edition of the CRISP Quarterly magazine! Take a look at how today’s top dealers are using the CRISP methodology to outperform in the competitive automotive landscape.
In this on-demand panel hosted by Jeff Serra and joined by other Car Wars experts, learn how to leverage the phone to increase call conversion rates and strengthen outbound phone handling across your dealership.
Learn how 10-digit long codes are transforming texting customers. Explore compliance tips and strategies to enhance communication with your audience today.
In this webinar, Brandon Bingham, General Manager and Partner at Arrowhead BMW, joins Car Wars’ Cassie Broemmer for an exclusive interview to discuss going back to the fundamentals in the automotive market.
11/2/2022 — The new CRISP Certification reports give managers a clearer view of their store’s CRISP Certification enrollment, certification statuses, and staff KPI scores.
In this on-demand webinar, Jacob Berry, the Director of Contact Center at RumbleOn, joins Car Wars’ Jeff Serra and Barbie Brand to share his key to developing a high-performing BDC or Contact Center.
Car Wars sits down with Scott Skougard at Sullivan Automotive Group to discuss how they are leveraging the phone to improve phone handling performance, increase appointments, and improve CSI in Service.
8/24/2022 — Car Wars introduces the Agent Lines Fallback feature, which sends a customer’s call to a team member if the intended agent is not available.
Elevate your automotive customer service experiences with expert tips to improve satisfaction and create memorable interactions in your service department.
In this webinar, Scott Skougard of The Sullivan Auto Group — Lithia Motors joins Car Wars’ Cassie Broemmer to share the strategies and tools he’s seen as most successful in driving long-term success for dealerships.
