Cari Scheduler Now Integrates with Xtime!MEET CARI
Resources
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Car Wars Product Overview
This guide explains how Car Wars tracks and reviews every inbound and outbound phone call at your dealership, as well as provides a cheat sheet for your phone calls.
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Car Wars' AI Scheduler, Cari, Now Integrates with Xtime to Streamline Dealership Service Scheduling
Car Wars is excited to announce Cari Scheduler, an AI-powered service scheduling tool, now integrates seamlessly with Xtime.
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Elevate Your Team's Phone Performance with Mystery Shop Scorecard for Service
With Mystery Shop Scorecard for Service, Car Wars now offers a powerful way to measure, evaluate, and improve service team's phone handling strategies.
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Unlock the Future of Call Management with the Release of Cari Phone Assist + FAQs
Explore how Cari enhances dealerships with AI-driven scheduling and call handling. Plus, find answers to FAQs about integrations, reporting, and features.
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Cari Phone Assist
Learn more about Cari Phone Assist, the smartest 24/7 AI solution for routing customer calls and managing Service appointments over the phone.
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Car Wars Unveils Data Redefining Customer Interactions and Dealer Operations with AI Cari Phone Assist
1/22/2024 — Cari Phone Assist, Car Wars' AI Receptionist and Service Scheduler, embodies the future of dealership communication and raises the bar for customer experience.
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User Guide: General Manager
This user guide goes over how General Managers can use Car Wars to the fullest.
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User Guide: General Sales Manager
This user guide goes over how General Sales Managers can use Car Wars to the fullest.
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User Guide: BDC Manager
This user guide goes over how BDC Managers can use Car Wars to the fullest.
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User Guide: Internet Sales Manager
This user guide goes over how Internet Sales Managers can use Car Wars to the fullest.
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User Guide: Service Director
This user guide goes over how Service Directors can use Car Wars to the fullest.
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User Guide: Marketing Director
This user guide goes over how Marketing Directors can use Car Wars to the fullest.
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Car Wars Integrates with Tekion to Bring Seamless Connectivity to the Automotive Ecosystem
1/7/2025 — API integration makes data sharing more efficient for technology partners serving dealers and OEMs.
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Car Wars Celebrates the 2024 Annual Dealership CRISP Award Winners: Honoring Outstanding Phone Handling and Customer Experience
12/17/2024 — Car Wars announces the winners of the 2024 Annual Dealership CRISP Awards.
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Car Wars and Fullpath Partner to Unlock High-Value Customer Insights for Automotive Dealers
11/18/2024 — Car Wars integrates with Fullpath to provide dealerships with an unprecedented ability to identify and connect with high-value customers.
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Car Wars' AI Assistant, Cari Phone Assist, Set to Revolutionize Dealership Phone Operations
10/28/2024 — Car Wars is thrilled to introduce Cari Phone Assist, a powerful AI Scheduler and Receptionist, set to transform how dealerships manage phone interactions.
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Car Wars Announces New Integration with Reynolds and Reynolds FOCUS CRM
9/25/2024 — Car Wars' new integration with Reynolds and Reynolds FOCUS CRM enhances dealership customer service and sales performance through seamless inbound and outbound phone call management.
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4 Ways to Maximize Phone Strategies Beyond Your Dealership's CRM
9/18/2024 — Learn about the reporting and solutions available to you exclusively in Car Wars to enhance your call outcomes and agent performance.
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CRISP Phone Training
8/29/2024 — Learn More about CRISP Phone Training — a comprehensive solution for dealerships that includes CRISP Certification for Sales, Service, and AI-fueled Call Coaching.
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Mystery Shop Scorecard
8/29/2024 — Learn More about how Mystery Shop Scorecard uses specifically trained large language models to score every unique opportunity call to transform your dealership's phone proficiency.
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Car Wars Comprehensive Product Packet
This comprehensive packet explains what Car Wars is and how it can help dealerships Own the Phone.
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FAQs to Transitioning to Our Enhanced Voice Recognition System
7/12/2024 — Our enhanced Voice Recognition (VR) system is designed to deliver an unparalleled level of accuracy, reliability, and performance.
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Elevate Your Service Department with AI-Powered On-Demand Call Coaching + FAQs
6/28/2024 — With our AI-powered Call Coaching feature, managers can deliver targeted, real-time feedback enhancing performance and fostering a culture of continuous improvement.
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Revolutionize Your Dealership's Phone Performance with On-Demand Mystery Shop Scorecard Reporting
6/26/2024 — Our new on-demand reporting for Mystery Shop Scorecard allows you to access near real-time data whenever you need it.
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Car Wars Releases Dashboard Insights for Increased Visibility and Efficiency
2/26/2024 — Dashboard Insights is designed to revolutionize how you monitor and interact with your Car Wars data. This offer a snapshot of your dealership's performance right at your fingertips.
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Introducing the Car Wars Mobile App: On-the-Go Phone Management for Dealership Phone Success
4/22/2024 — The new Car Wars Mobile App is set to transform day-to-day operations, offering users unparalleled convenience, flexibility, and accountability — all from the palm of their hands.
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Transform Your Dealership's Phone Proficiency with the Introduction of Mystery Shop Scorecard
3/1/2024 — Mystery Shop Scorecard revolutionizes how dealerships assess and improve their phone performance and offers unparallel insights into every unique phone call opportunity.
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Enhance Security, Simplify User Experience, and Increase Efficiency with Car Wars' Single Sign-On (SSO) Integrations
2/8/2024 — Car Wars is thrilled to introduce a significant update that will revolutionize how you manage your dealership's operations — Single Sign-On Integrations.
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The New CRISP Phone Training Revolutionizes Dealership Training
2/1/2024 — CRISP Phone Training is a comprehensive solution for automotive dealerships that includes CRISP Certification for Sales, Service, and an innovative Call Coaching feature.
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Transform Your Follow-Ups with Car Wars' Redesigned Call Alerts
1/10/2024 — The redesigned Call Alerts empower you to respond promptly, make informed decisions, and ultimately provide a better experience for your customers.
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Enhanced Customer Protection in Car Wars' Call Details!
11/6/2023 — Sensitive Information Removal isolates and removes sensitive caller information from audio recordings to ensure personal data is protected and to remove practice liability.
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Car Wars Announces Seamless Texting Integration with DriveCentric to Redefine Communication and Dealership Efficiency
10/31/2023 — This new integration between Car Wars and DriveCentric fosters greater efficiency and customer satisfaction by allowing text communication through individual agent lines.
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Innovative Reporting Released to Drive Accountability on Your Hottest Leads
9/25/2023 — The Pursue Opportunities Seized report drives accountability to handle Pursue Opportunity alerts as quickly as possible, ensuring customers are helped instantly.
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Late Response Metric Added to the Staff Activity Text Report and the Texting Pod
7/10/2023 — The Late Response Metric measures agent response speed against a custom threshold limit set by your dealership, helping to identify the customers that need attention!
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New Text Message Reporting Added to the Staff Activity Report!
6/7/2023 — The new Text Message Reporting in the Staff Activity Report shows the inbound and outbound activity of agents on all text threads they own in Car Wars.
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Multi-Factor Authentication Update to Align with FTC Safeguard Guidelines
5/15/2023 — In response to FTC Safeguard Guidelines, Car Wars will be enforcing Multi-Factor Authentication, an important step in protecting your dealership's data.
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Car Wars Introduces Agent Line Reporting to the Staff Activity Report
5/3/2023 — The Staff Activity Report now features the 'Agent Line' column, which now allows you to see the Connect rate of an agent's dedicated tracking line.
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Car Wars Revamps Call Details to Deliver Even Greater Insights
4/5/2023 — Car Wars has revamped Call Details to add new features such as: Conversational Transcriptions, CRM Data Insight, and CRISP Certification Status!
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Car Wars Adds Valuable Data Points to Tracking Line Summary Report
3/8/2023 — Two columns have been added to the Tracking Line Summary that let you see 'Unanswered Calls' in the 'All Calls' report and 'Not Connected' in the 'Reviewed Calls' report.
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Car Wars Announces Newly Designed and Simplified Website Conversion Reports
2/13/2023 — Car Wars introduced a newly designed Website Conversion Report that provides visibility on the originating source for calls placed by customers.
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Revamped Website Conversions Report
2/6/2023 — The Website Conversions report has been simplified into an easily digestible format along with newly designed insights!
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Car Wars Receives Top Rated DrivingSales Dealer Satisfaction Award
1/27/2023 — Car Wars has received a "Top Rated" Call Management Award in the thirteenth annual DrivingSales Dealer Satisfaction Awards.
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Car Wars Announces 2022 Dealership CRISP Award Winners!
January 2023 — The 2022 Dealership CRISP Award winners exemplify what it means to truly Own the Phone and deliver best-in-class customer experiences.
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Car Wars and Dealer eProcess Announce a Powerful New Partnership
12/27/2022 — Car Wars and Dealer eProcess have teamed up to provide their dealers with a streamlined and simplified call tracking process that identifies true marketing ROI.
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Car Wars Announces New Dealership Phone Performance Award Program
11/28/2022 — The Dealership CRISP Award program recognizes top dealerships that prioritize phone handling and provide customers with an optimal phone experience.
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Introducing CRISP Certification Reporting in Car Wars
11/2/2022 — The new CRISP Certification reports give managers a clearer view of their store's CRISP Certification enrollment, certification statuses, and staff KPI scores.
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Car Wars and AutoAlert Announce New Integration Partnership
September 2022 — Car Wars and AutoAlert have joined to bring dealers capabilities such as AutoAlert's advanced data ecosystem paired with Car Wars' call tracking software.
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Product Update: Agent Lines Fallback
8/24/2022 — Car Wars introduces the Agent Lines Fallback feature, which sends a customer's call to a team member if the intended agent is not available.
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How-To-Guide: Staff Management and GoTo Connect
Follow this guide to learn how to seamlessly integrate your Staff Profile with GoTo Connect.
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Product Update: User Engagement Report Additions
7/19/2022 — Car Wars has revamped the User Engagement Report in order to better empower Administrative Users with knowledge regarding their team's activity.
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DealerSocket Integration Enhancements
7/18/2022 — Car Wars has made enhancements with our DealerSocket integration to further improve the quality of your reporting.
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Car Wars Partners with Kenect to Offer New Texting Integration
7/11/2022 — Car Wars is excited to announce a partnership with Kenect to bring automotive and RV dealers a best-in-class combined offering of call tracking and texting platforms.
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GoTo Connect Integration
Learn about why you should use the Car Wars and GoTo Connect integration to improve your phone system!
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Car Wars Partners with GoTo Connect Cloud Phone System to Offer New Integration
2/7/2022 — Car Wars and GoTo Connect announced a new integration partnership to bring dealerships a combined offering of call handling technology and cloud phone systems.
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Carrier Registration One Pager
Learn about Carrier Registration and how it can help authenticate your outbound efforts and remove the headache of combating "spam likely" calls.
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Introducing Carrier Registration
8/4/2021 — Car Wars adds Carrier Registration to its suite of phone solutions as part of its ongoing efforts to improve connectivity and reduce risk of outbound calls marked as spam.
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NEW Feature: Email Notifications for Inbound SMS Messages
5/17/2021 — With Email Notifications for Inbound SMS Messages, you can now receive and manage inbound customer text messages alerts right in your email inbox.
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Combat "SPAM Likely" on Outbound Calls
2/16/2021 — Car Wars provides solutions to help clients proactively reduce risk of being flagged to improve success on outbound calling efforts.
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Manual Call Sharing Capability to Push All Calls into CRM
1/15/2021 — Car Wars introduces Manual Call Sharing, which lets any call — including Operator calls — be able to be manually shared into CRM.
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Website Calls Updates
12/14/2020 — Car Wars introduces two new Website Calls updates: dynamic numbers for multi-location sites and Google Analytics events based on bridge extension!
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Updates to the Communication Dashboard
10/19/2020 — Two new features were added to the Communication Dashboard: Text alerts that open in the dashboard and be able to get help from a teammate with @ tags.
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Seen History on Call Details
9/11/2020 — Seen History on call details lets you know if users have not only seen the call, but have also listened to the call audio and/or have shared the call with someone else.
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Individual Agent Lines
Individual agent lines allow every salesperson to have their own lines to give customers that are tracked, recorded, and ring directly to them.
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Enhancements to Search for a Call
8/11/2020 — The Search for a Call page has new visual and practical updates to make it easier to find the calls you're looking for.
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See Customer Data from CDK as You Answer the Phone
7/23/2020 — The Communication Dashboard now pulls customer data from CDK DMS, equipping phone handlers with relevant caller information as they pick up the phone.
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Is the Customer Logged in VIN? | New Integration Features with VinSolutions
7/23/2020 — The Car Wars and VinSolutions Connect CRM integration now displays customer name and lead status on Car Wars Call Details and links within your VinSolutions dashboard.
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Call Details Update: Seen History
6/16/2020 — The new Call Details update includes engagement insight into which users are seeing calls, letting you identify calls which haven't been seen by any managers.
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CarNow Texting Integration One Pager
By using the Car Wars and CarNow Texting Integration, your customers can text any Car Wars line to instantly connect with your dealership.
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Cloud Phone System
Learn about the numerous benefits from the Car Wars and GoTo Connect Cloud Phone System integration that can help improve your phone system.
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Outbound Voicemail Transcriptions
10/30/2019 — Car Wars announces Outbound Voicemail Transcriptions, which will transcribe and display voicemails left by agents on outbound calls in the call details.
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Click to Call Chrome Extension
Learn about the basics of the browser-based Chrome extension that lets you place a Car Wars tracked click to call (CTC) from your CRM platform or other enabled platform.
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Voice Recognition Best Practices Card
This card goes over some best practices to consistently improve Voice Recognition so you can easily identify which agents handle which calls.
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Communication Dashboard Product Packet
This guide goes over the Communication Dashboard and how it allows you to handle calls in real time.
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Website Calls Guide
This guide goes over the difference between Website Calls Basic and Website Calls Optimize and how they can be used to track where your inbound calls are coming from.
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Keyword Detection
Car Wars uses artificial intelligence to identify and isolate specific spoken words on customer phone calls.
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Sensitive Information Detection
Sensitive Information Detection isolates and removes sensitive caller information from audio recordings to ensure personal data is protected.
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Communication Dashboard
Pulling from CRM, the Communication Dashboard helps dealership employees better handle calls while they're happening and access customer conversations.
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Texting
Car Wars Texting transforms dealerships by driving more leads and expediting the Sales process.
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Missed Opportunity Alert
By using Missed Opportunity Alerts, Car Wars enforces performance accountability by immediately notifying you and your team of sales leads that need attention.
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Website Calls Optimize
This guide goes over Website Calls and how it has the ability to identify the real business opportunity calls resulting in booked appointments from those that did not.